Customer Experience Team Lead

5 days ago


Bristol, Bristol, United Kingdom DX Network Services Full time
About the Position

The Customer Service Manager role at DX is a challenging and rewarding opportunity for a skilled leader who is passionate about delivering exceptional customer experiences. As a key member of our team, you will be responsible for leading a team of customer service representatives and developing effective strategies to drive business results.

This role requires a strong understanding of customer service principles and practices, as well as excellent leadership and communication skills. You will be able to motivate and inspire your team, providing coaching and guidance to help them achieve their goals.

Key Performance Indicators

Your success will be measured by:

  • Improving customer satisfaction ratings
  • Increasing sales revenue through effective customer engagement
  • Reducing customer complaints and issues
Salary: £50,000 - £65,000 per annum

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