Customer Experience Leader

5 days ago


Bristol, Bristol, United Kingdom Royal Caribbean Group Full time
Lead Customer Experience Team

We are seeking a highly skilled Customer Experience Leader to join our team at Royal Caribbean Group.

About the Role:

  • You will lead a team of customer-facing staff and be responsible for delivering exceptional customer experiences across all touchpoints.
  • You will develop and implement strategies to improve customer satisfaction and loyalty.
  • You will work closely with other departments to identify opportunities for growth and improvement.

Responsibilities:

  • You will manage budgets and resources to achieve business objectives.
  • You will analyze data and metrics to inform business decisions.
  • You will develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.

Requirements:

  • A minimum of a high school education or equivalent preferred.
  • A bachelor's degree in hospitality management or a related field is desirable.
  • At least two years of experience in a customer-facing leadership role.

Salary Range: $60,000 - $75,000 per year, depending on location and experience, plus a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Apply now to become our Customer Experience Leader



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