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Customer Experience Leader

1 month ago

Bristol, Bristol, United Kingdom Cats Protection Enterprises Ltd Full time

**About Us**

Cats Protection Enterprises Ltd is the UK's largest cat welfare charity, dedicated to making life better for millions of cats and their carers.

We are a passionate team driven by our mission to improve the lives of cats and the people who care for them.

**Job Summary**

We are seeking an experienced Assistant Shop Manager to join our retail team in Westbury-on-Trym. As Customer Experience Leader - Retail, you will be responsible for delivering exceptional customer service, managing a team of shop staff, and contributing to the overall success of our shop.

**Key Responsibilities**

  • Manage a team of shop staff to provide excellent customer service and achieve sales targets
  • Develop and implement strategies to drive sales growth and improve customer engagement
  • Ensure accurate stock management, visual merchandising, and store displays
  • Maintain a clean and welcoming store environment
  • Collaborate with other teams to promote the charity's brand and services

**Requirements**

To succeed in this role, you will need:

  • Experience in retail management or a related field
  • Excellent communication and interpersonal skills
  • Able to work flexible hours, including weekends
  • Passionate about animal welfare and the mission of Cats Protection Enterprises Ltd

**Benefits**

As a valued member of our team, you can expect:

  • A competitive salary up to £12,600 per annum
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment

**Why Work for Us?**

At Cats Protection Enterprises Ltd, we offer a unique opportunity to make a difference in the lives of cats and their carers. Our team is passionate, driven, and committed to our mission. If you share our values and are looking for a challenging and rewarding role, we would love to hear from you.