Customer Experience Representative

3 weeks ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time
Customer Experience Representative

Estimated Salary: $55,000 - $75,000 per annum

We are seeking a Customer Experience Representative to join our team at Immersive Dynamics Inc. As a key member of our customer support team, you will be instrumental in ensuring our customers receive exceptional support and guidance as they navigate our platform.

The ideal candidate will possess a passion for delivering best-in-class customer service, technical aptitude, and experience in a help-desk environment. You will work closely with our product and engineering teams to diagnose software issues, provide timely resolutions, and maintain comprehensive knowledge of our platform.

Main Responsibilities:

  • Provide expert support and guidance to professionals across our customer base.
  • Help customers navigate various tools and features within our platform.
  • Maintain extensive knowledge of our platform to diagnose software issues and resolve complex product issues.
  • Collaborate with cross-functional teams to support customers.
  • Communicate directly with customers to ensure smooth resolution of support tickets.

Requirements:

  • Demonstrated experience in customer service and a passion for delivering exceptional customer experiences.
  • Possess technical aptitude or familiarity with software concepts.
  • Experience in a help-desk environment is an advantage.

About Us:

Immersive Dynamics Inc. is a leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience. Our team is passionate about creating an inclusive and supportive environment where everyone has opportunities to thrive.



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