Customer Experience Leader

5 hours ago


Bristol, Bristol, United Kingdom Royal Caribbean Group Full time

Job Summary:

We are seeking a highly motivated and experienced Front Desk Manager to join our Royal Caribbean Group team.

This role involves leading a dynamic team, delivering exceptional customer service, and driving operational excellence.

Key Responsibilities:

  • Establishing and maintaining a positive work environment, promoting teamwork and collaboration.
  • Developing and implementing strategies to drive guest satisfaction and loyalty.
  • Providing coaching and feedback to team members to improve performance and address areas of concern.
  • Maintaining accurate records and reports, adhering to company policies and procedures.
  • Building strong relationships with colleagues, suppliers, and stakeholders to achieve operational goals.

Requirements:

  • Minimum one year front of house supervisory experience in a hotel, cruise line, or hospitality industry-related field required.
  • Proven track record of delivering exceptional customer service and exceeding expectations.
  • Strong leadership and interpersonal skills to motivate and engage teams.
  • Ability to analyze complex problems and develop effective solutions.
  • Proficiency in Microsoft Office software packages and computer applications.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

Salary Range: $70,000 - $90,000 per annum, based on experience and qualifications.



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