Customer Experience Leader
5 hours ago
Job Summary:
We are seeking a highly motivated and experienced Front Desk Manager to join our Royal Caribbean Group team.
This role involves leading a dynamic team, delivering exceptional customer service, and driving operational excellence.
Key Responsibilities:
- Establishing and maintaining a positive work environment, promoting teamwork and collaboration.
- Developing and implementing strategies to drive guest satisfaction and loyalty.
- Providing coaching and feedback to team members to improve performance and address areas of concern.
- Maintaining accurate records and reports, adhering to company policies and procedures.
- Building strong relationships with colleagues, suppliers, and stakeholders to achieve operational goals.
Requirements:
- Minimum one year front of house supervisory experience in a hotel, cruise line, or hospitality industry-related field required.
- Proven track record of delivering exceptional customer service and exceeding expectations.
- Strong leadership and interpersonal skills to motivate and engage teams.
- Ability to analyze complex problems and develop effective solutions.
- Proficiency in Microsoft Office software packages and computer applications.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
Salary Range: $70,000 - $90,000 per annum, based on experience and qualifications.
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