Customer Journey Optimizer

About the CompanyHarnham is a UK-based company that provides private health and life insurance to its members, partnering with businesses to offer this benefit to employees.Job SummaryWe are seeking a Customer Insight Manager to join our team. As a key member of our organization, you will be responsible for providing valuable insights into end-to-end...

End-to-End Customer Journey Specialist:Harnham is seeking an experienced End-to-End Customer Journey Specialist to join our team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for gathering insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance...

About the RoleAs a key member of our team, the Customer Insight Manager will be responsible for gathering and analysing customer feedback to inform business decisions.You will conduct research, gather insights from surveys and complaints, and deliver valuable information to stakeholders.This role involves optimising customer journeys to improve advocacy,...

Job OverviewAs a Customer Insight Manager at Harnham, you will be responsible for providing valuable insights into end-to-end customer journeys. This role requires gathering and delivering actionable insights from surveys, complaints, and research to optimise customer experiences.Key Responsibilities:Conduct in-depth analysis of Voice of Customer (VOC) and...

Harnham Job Opportunity:A leading health insurance company is looking for a skilled Customer Insights Manager to drive customer journey optimisation. As the successful candidate, you will lead a team providing actionable insights to enhance customer experiences. Your focus will be on analysing customer feedback and speech analytics to deliver impactful...

Job Title: Customer Experience LeadA well-known health insurance brand is seeking a Customer Experience Lead to join the team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for leading a team that provides insights on end-to-end customer journeys, gathering insights from surveys as well as other...

Creative Resource is seeking a talented Search Engine Optimization Executive to join our team.About the PositionThis role involves monitoring and improving the search engine visibility and performance of our website. You will report to our Ecommerce Manager and recommend technical site changes to launch our main site into new markets and help launch...

Job DescriptionThe Role of the Customer Insights Manager at HarnhamThis position is responsible for leading a team that provides insights on end-to-end customer journeys, analysing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.As the Customer Insights Manager, you will gather insights...

About Our TeamJob DescriptionThis role is focused on delivering exceptional customer experiences, requiring a deep understanding of customer needs and preferences.Key Skills and QualificationsDegree-level education or equivalent experience.Strong analytical and problem-solving skills.Effective communication and interpersonal skills.Compensation PackageA base...

**About the Position:** Manufacturing Process Optimizer**Estimated Salary Range:** £55,000 - £75,000 per yearAbout Our ClientOur client is a significant player in the Manufacturing industry supplying advertising products into some of the biggest names in the country. A business that focuses on achieving high standards by streamlining processes to meet...

Job OverviewWe are seeking a highly skilled Customer Experience Executive to join our team at LSH Auto Group.This role will involve enhancing the customer online journey by providing exceptional digital experiences across all platforms, managing customer inquiries, optimizing online processes, and improving overall customer satisfaction.The ideal candidate...

Our Mission:Creative Resource aims to deliver exceptional ecommerce experiences that exceed customer expectations.Job Summary:We are seeking an accomplished SEO & CRO Executive to spearhead our ecommerce growth initiatives, leveraging expertise in search engine optimization and conversion rate optimization to drive revenue growth and improve online...

About Vitality Corporate Services LimitedJob Title: Customer Journey SpecialistWe are seeking an individual to play a vital role in shaping the quality of the customer journey within our Protection team. As a key member of our D2C Life Department, you will deliver exceptional customer service and work collaboratively with internal teams to resolve customer...

Job Title: Customer Experience StrategistJob Description:In this exciting role, you will have the opportunity to work as a Customer Experience Strategist at Harnham, based in Stockport, working 2 days a week on-site. The salary for this position is up to £70,000.About the Company:Our client provides private health and life insurance to members and partners...

Job OverviewThis role involves understanding customer needs and providing an exceptional service experience. You will be responsible for catering to product requirements and ensuring a high-quality customer journey.Salary: £30,000 - £40,000 per annum, depending on experience

**About the Role:**We are seeking a skilled Customer Experience Strategist to join our team at Harnham. The ideal candidate will have experience in gathering insights from surveys and complaints, as well as conducting research to offer valuable insights for businesses.The Company:Harnham partners with businesses to provide private health and life insurance...

About the Role:We are seeking an experienced Data-Driven Insights Manager to join our team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for gathering insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer...

Job OverviewVitality Corporate Services Limited seeks a highly motivated and results-driven Protection Adviser to enhance the quality of our customer journey.In this hybrid role, you will spend 2 days per week in the office, collaborating with our D2C Life Department.

SD Worx is a leading European provider of Payroll & HR services with a global reach. We have offices in Europe and an office in Mauritius.We offer solutions for the entire employee journey, from payroll to talent development. Our teams collaborate to ensure our customers receive exceptional service.

Job DescriptionAs a Customer Insights Leader at Harnham, you will lead a team that is responsible for providing end-to-end customer experience insights. Your role involves gathering data from surveys and other sources to enhance customer advocacy, loyalty, and overall experience.This position requires strong experience in the customer insights space, with...