Data-Driven Insights Manager

3 weeks ago


Stockport, Stockport, United Kingdom Harnham Full time
About the Role:

We are seeking an experienced Data-Driven Insights Manager to join our team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for gathering insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience.

The ideal candidate will have strong experience in the customer insights space, with a proven track record of analysing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.

Responsibilities:
  • Provide insights on end-to-end customer journeys
  • Analyse VoC and Speech Analytics data using qualitative and quantitative methods

What We Offer:
  • £65,000 - £75,000 per annum (dependent on experience)


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