Insight and Analytics Manager

3 weeks ago


Stockport, Stockport, United Kingdom Harnham Full time

**Job Summary:**

Harnham is seeking a highly skilled Insight and Analytics Manager to lead our business intelligence efforts. The successful candidate will have experience in mentoring teams, conducting research, and delivering actionable insights to drive business growth.

Key Responsibilities:

  • Develop and implement business intelligence strategies to inform business decisions
  • Lead cross-functional teams to gather and analyse data
  • Deliver actionable insights to stakeholders to drive business growth
  • Optimise customer journeys to enhance advocacy, loyalty, and customer experience
  • Analyse Voice of Customer (VOC) and speech analysis data

Requirements:

  • Proven experience in leading teams and mentoring staff
  • Extensive experience in insight and analytics is required
  • Matillion is desirable, but not necessary
  • VOC and NPS experience is also beneficial

About the Salary:

The salary for this role is up to £70,000 per annum, depending on experience.



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