Insight and Analytics Consultant

4 days ago


Stockport, Stockport, United Kingdom Harnham Full time

About the Role

We are looking for a highly skilled Customer Insight Manager to lead our efforts in delivering exceptional customer experiences.

Key Responsibilities

  • Develop and implement customer journey mapping processes to identify areas for improvement
  • Collect and analyze customer feedback through surveys, complaints, and social media to inform business decisions
  • Create data-driven insights to optimize customer journeys and improve overall customer satisfaction
  • Liaise with cross-functional teams to ensure seamless implementation of changes
  • Stay up-to-date with industry trends and emerging technologies to continuously improve our services

What You'll Need

  • Prior experience in mentoring or leading teams
  • Advanced analytical and problem-solving skills
  • Strong understanding of customer behavior and market trends
  • Excellent communication and interpersonal skills

Salary and Benefits

This is a salaried position with a competitive annual salary of £65,000, along with opportunities for bonuses and career advancement.



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