Insight and Analytics Consultant
4 days ago
About the Role
We are looking for a highly skilled Customer Insight Manager to lead our efforts in delivering exceptional customer experiences.
Key Responsibilities
- Develop and implement customer journey mapping processes to identify areas for improvement
- Collect and analyze customer feedback through surveys, complaints, and social media to inform business decisions
- Create data-driven insights to optimize customer journeys and improve overall customer satisfaction
- Liaise with cross-functional teams to ensure seamless implementation of changes
- Stay up-to-date with industry trends and emerging technologies to continuously improve our services
What You'll Need
- Prior experience in mentoring or leading teams
- Advanced analytical and problem-solving skills
- Strong understanding of customer behavior and market trends
- Excellent communication and interpersonal skills
Salary and Benefits
This is a salaried position with a competitive annual salary of £65,000, along with opportunities for bonuses and career advancement.
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