Data-Driven Insights Manager
3 days ago
We are seeking an experienced Customer Insight Manager to join our team at Harnham. In this role, you will play a critical part in shaping our customer strategy by providing actionable insights and recommendations. You will work closely with our cross-functional teams to develop and implement initiatives that drive customer advocacy, loyalty, and overall satisfaction.
Key Responsibilities:
- Design and execute research studies to gather customer feedback and preferences.
- Analyse and interpret large datasets to identify trends and patterns.
- Develop and maintain stakeholder relationships to ensure effective communication of insights.
- Collaborate with product and marketing teams to inform product development and go-to-market strategies.
Requirements:
- At least 3 years of experience in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Proficiency in data visualisation tools such as Tableau or Power BI.
What We Offer:
- A salary of up to £65,000 based on location and experience.
- A comprehensive benefits package including private health insurance.
- The opportunity to work with a dynamic and innovative team.
- Ongoing professional development and training opportunities.
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