Data-Driven Business Strategist
1 week ago
Harnham is a UK-based company that provides private health and life insurance to its members.
We are seeking a Data-Driven Business Strategist to join our team.
Job Description:
As a Data-Driven Business Strategist, you will be responsible for providing valuable insights into end-to-end customer journeys. This includes gathering insights from surveys and complaints, conducting or commissioning research, and optimising customer journeys to enhance advocacy, loyalty, and customer experience.
Key Responsibilities:
- Provide insights into end-to-end customer journeys
- Gather insights from surveys and complaints
- Conduct or commission research to provide valuable insights
- Optimise customer journeys to enhance advocacy, loyalty, and customer experience
- Analyse Voice of Customer (VOC) and speech analysis
Requirements:
A strong background in mentoring, insight and analytics, and experience with Matillion and VOC/NPS is essential.
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