Data-Driven Business Strategist

1 week ago


Stockport, Stockport, United Kingdom Harnham Full time

Harnham is a UK-based company that provides private health and life insurance to its members.

We are seeking a Data-Driven Business Strategist to join our team.

Job Description:

As a Data-Driven Business Strategist, you will be responsible for providing valuable insights into end-to-end customer journeys. This includes gathering insights from surveys and complaints, conducting or commissioning research, and optimising customer journeys to enhance advocacy, loyalty, and customer experience.

Key Responsibilities:

  • Provide insights into end-to-end customer journeys
  • Gather insights from surveys and complaints
  • Conduct or commission research to provide valuable insights
  • Optimise customer journeys to enhance advocacy, loyalty, and customer experience
  • Analyse Voice of Customer (VOC) and speech analysis

Requirements:

A strong background in mentoring, insight and analytics, and experience with Matillion and VOC/NPS is essential.



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