Key Insights Driver

1 month ago


Stockport, Stockport, United Kingdom Harnham Full time £60,000 - £70,000

A well-known health insurance brand is seeking a seasoned professional to lead its customer experience optimisation efforts

Stockport (Hybrid – 2x Days a Week in Office)

£60,000-£70,000 (dependent on experience)

The Role

The Customer Insights Manager will lead a team responsible for providing end-to-end customer journey insights. This involves gathering data from surveys and disparate data sets to optimise customer experiences, enhancing advocacy, loyalty, and overall customer satisfaction.

Key Responsibilities

  • Lead a team in customer insights and experience optimisation
  • Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods
  • Provide data-driven insights to inform customer experience strategies

Requirements

  • Strong experience in the customer insights space
  • Line management experience preferable (but not essential)

Benefits

  • £60,000-£70,000 (dependent on experience)

How to Register Your Interest

Please send your CV to Adam Osborne at Harnham via the Apply link on this page



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