Key Insights Driver
1 month ago
A well-known health insurance brand is seeking a seasoned professional to lead its customer experience optimisation efforts
Stockport (Hybrid – 2x Days a Week in Office)
£60,000-£70,000 (dependent on experience)
The Role
The Customer Insights Manager will lead a team responsible for providing end-to-end customer journey insights. This involves gathering data from surveys and disparate data sets to optimise customer experiences, enhancing advocacy, loyalty, and overall customer satisfaction.
Key Responsibilities
- Lead a team in customer insights and experience optimisation
- Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods
- Provide data-driven insights to inform customer experience strategies
Requirements
- Strong experience in the customer insights space
- Line management experience preferable (but not essential)
Benefits
- £60,000-£70,000 (dependent on experience)
How to Register Your Interest
Please send your CV to Adam Osborne at Harnham via the Apply link on this page
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