Insight and Analytics Manager
1 day ago
About the Job:
This is an excellent opportunity to join Harnham as an Insight and Analytics Manager, based in Stockport, working 2 days a week on-site. The salary for this position is up to £70,000.
Overview of the Company:
Harnham works with companies to offer private health and life insurance to their employees. As an Insight and Analytics Manager, you will be responsible for gathering insights from surveys and complaints and delivering true insights and analysing Voice of Customer (VOC) and speech analysis.
About the Team:
We are seeking someone with experience in mentoring, insight and analytics. Matillion experience is desirable, as well as VOC and NPS experience. The interview process consists of 2 stages.
Key Accountabilities:
- Deliver insights into end-to-end customer journeys
- Contributes to the development of business cases that inform strategic decisions
- Develops and implements solutions to improve customer experiences
- Analysing data to provide actionable insights to drive business growth
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