Data Driven Insights Manager

3 days ago


Stockport, Stockport, United Kingdom Harnham Full time
£60,000-£70,000 Salary:

A highly experienced Customer Insights Manager is sought after by a renowned health insurance brand to lead end-to-end customer experience optimisation.

About the Role

The ideal candidate will oversee a team responsible for delivering insights on customer journeys. This involves gathering data from surveys and other sources to enhance advocacy, loyalty, and overall customer experience. They will also analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for various customer groups.

Your Skills and Experience

  • Significant expertise in customer insights with line management experience preferred but not essential.

Benefits and Requirements

  • A competitive salary of £60,000-£70,000 dependent on experience.


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