Customer Journey Quality Advisor

About the RoleWe are seeking an experienced Customer Insight Manager to join our team. The successful candidate will be responsible for providing insights into end-to-end customer journeys, gathering and delivering actionable insights from surveys and complaints, conducting research to offer valuable business recommendations, and optimizing customer journeys...

About the RoleAs a key member of our team, the Customer Insight Manager will be responsible for gathering and analysing customer feedback to inform business decisions.You will conduct research, gather insights from surveys and complaints, and deliver valuable information to stakeholders.This role involves optimising customer journeys to improve advocacy,...

About the CompanyHarnham is a UK-based company that provides private health and life insurance to its members, partnering with businesses to offer this benefit to employees.Job SummaryWe are seeking a Customer Insight Manager to join our team. As a key member of our organization, you will be responsible for providing valuable insights into end-to-end...

Job OverviewAs a Customer Insight Manager at Harnham, you will be responsible for providing valuable insights into end-to-end customer journeys. This role requires gathering and delivering actionable insights from surveys, complaints, and research to optimise customer experiences.Key Responsibilities:Conduct in-depth analysis of Voice of Customer (VOC) and...

End-to-End Customer Journey Specialist:Harnham is seeking an experienced End-to-End Customer Journey Specialist to join our team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for gathering insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance...

Harnham Job Opportunity:A leading health insurance company is looking for a skilled Customer Insights Manager to drive customer journey optimisation. As the successful candidate, you will lead a team providing actionable insights to enhance customer experiences. Your focus will be on analysing customer feedback and speech analytics to deliver impactful...

About Our Temporary RoleWe are seeking a skilled Temporary Customer Advisor to join our team at Page Personnel Sales. This temporary role offers the chance to develop your skills and potentially lead to a permanent position.Key ResponsibilitiesYou will be responsible for delivering services in accordance with all relevant policies and procedures, KPIs, and...

Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stockport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

Benefits and Culture:\Sja's West prioritises employee well-being, offering a range of benefits including generous holiday entitlements, hybrid working options, and access to mental health and wellbeing tools. We also provide opportunities for career growth and development, recognising individual contributions and achievements.\Our team is united by our...

Key ResponsibilitiesIn this role, you will be required to:Provide exceptional customer service by understanding customer needs and providing tailored solutions.Work closely with the D2C Life Department team to deliver a high-quality customer journey.Maintain a deep understanding of customer products and services.The salary range for this position is...

Job OverviewThis role involves understanding customer needs and providing an exceptional service experience. You will be responsible for catering to product requirements and ensuring a high-quality customer journey.Salary: £30,000 - £40,000 per annum, depending on experience

About Vitality Corporate Services LimitedJob Title: Customer Journey SpecialistWe are seeking an individual to play a vital role in shaping the quality of the customer journey within our Protection team. As a key member of our D2C Life Department, you will deliver exceptional customer service and work collaboratively with internal teams to resolve customer...

About the Role:We are seeking an experienced Service Advisor to join our dynamic team at a prestigious vehicle dealership in Stockport. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring every interaction is memorable.Your Key Responsibilities Will Include:Welcome and assist customers, providing a warm and...

Job OverviewVitality Corporate Services Limited seeks a highly motivated and results-driven Protection Adviser to enhance the quality of our customer journey.In this hybrid role, you will spend 2 days per week in the office, collaborating with our D2C Life Department.

Job Title: Senior Tax AdvisorLocation: Stockport, UKSalary: £40,000 - £50,000 per annumJob Overview:Our company is a leading provider of accountancy and insolvency recruitment services. We are looking for an experienced Senior Tax Advisor to join our team in Stockport.Key Responsibilities:Collaborate with clients to understand their tax needs and provide...

Join our dynamic team at Reed as an Insurance Product Advisor in Stockport. As a key member of our financial services team, you will be responsible for delivering exceptional service and advice to customers over the phone, advising them on protection products such as Life Insurance, Income Protection, and Critical Illness Cover.About the JobProvide expert...

Job Title: Customer Experience LeadA well-known health insurance brand is seeking a Customer Experience Lead to join the team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for leading a team that provides insights on end-to-end customer journeys, gathering insights from surveys as well as other...

Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stockport, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

Service Advisor Position Summary:We are recruiting a skilled Service Advisor to work with our prestigious client in Eastbourne. This role demands a detail-oriented individual with excellent communication and organizational skills, as well as a strong customer focus. The ideal candidate will have previous experience in a prestige franchised dealership and be...

Job DescriptionThe Role of the Customer Insights Manager at HarnhamThis position is responsible for leading a team that provides insights on end-to-end customer journeys, analysing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.As the Customer Insights Manager, you will gather insights...