Customer Journey Optimiser

Harnham Job Opportunity:A leading health insurance company is looking for a skilled Customer Insights Manager to drive customer journey optimisation. As the successful candidate, you will lead a team providing actionable insights to enhance customer experiences. Your focus will be on analysing customer feedback and speech analytics to deliver impactful...

About the RoleAs a key member of our team, the Customer Insight Manager will be responsible for gathering and analysing customer feedback to inform business decisions.You will conduct research, gather insights from surveys and complaints, and deliver valuable information to stakeholders.This role involves optimising customer journeys to improve advocacy,...

End-to-End Customer Journey Specialist:Harnham is seeking an experienced End-to-End Customer Journey Specialist to join our team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for gathering insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance...

About the RoleWe are seeking an experienced Customer Insight Manager to join our team. The successful candidate will be responsible for providing insights into end-to-end customer journeys, gathering and delivering actionable insights from surveys and complaints, conducting research to offer valuable business recommendations, and optimizing customer journeys...

About the CompanyHarnham is a UK-based company that provides private health and life insurance to its members, partnering with businesses to offer this benefit to employees.Job SummaryWe are seeking a Customer Insight Manager to join our team. As a key member of our organization, you will be responsible for providing valuable insights into end-to-end...

About the RoleHarnham is seeking an Experience Optimisation Manager to join their team and lead on end-to-end customer experience optimisation.As the Experience Optimisation Manager, you will be responsible for analysing customer data to identify areas for improvement and develop strategies to enhance customer experiences.This role requires strong analytical...

About the RoleAs a Customer Insights Manager at Harnham, you will oversee a team responsible for gathering and analysing insights from various data sources to enhance customer journeys, advocacy, loyalty, and overall experience.This includes analysing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods across all...

Job Title: Customer Experience LeadA well-known health insurance brand is seeking a Customer Experience Lead to join the team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for leading a team that provides insights on end-to-end customer journeys, gathering insights from surveys as well as other...

Vitality Corporate Services Limited seeks a skilled Protection Adviser to join its team. As a key member of the D2C Life Department, you will play a vital role in driving business growth by delivering exceptional customer service and quality advice.Job OverviewThe successful candidate will have:A strong understanding of customer needs and preferencesAbility...

About the RoleWe are seeking a Customer Insights Director to join our UK-based company, which provides private health and life insurance to members.This is an exciting opportunity for a data-driven business partner to deliver valuable insights to businesses through research and analysis of customer journeys, surveys, complaints, and voice of the customer...

Job Title: Customer Experience StrategistJob Description:In this exciting role, you will have the opportunity to work as a Customer Experience Strategist at Harnham, based in Stockport, working 2 days a week on-site. The salary for this position is up to £70,000.About the Company:Our client provides private health and life insurance to members and partners...

**About the Role:**We are seeking a skilled Customer Experience Strategist to join our team at Harnham. The ideal candidate will have experience in gathering insights from surveys and complaints, as well as conducting research to offer valuable insights for businesses.The Company:Harnham partners with businesses to provide private health and life insurance...

About Our TeamJob DescriptionThis role is focused on delivering exceptional customer experiences, requiring a deep understanding of customer needs and preferences.Key Skills and QualificationsDegree-level education or equivalent experience.Strong analytical and problem-solving skills.Effective communication and interpersonal skills.Compensation PackageA base...

Job Title: Business Intelligence LeadAbout the Role:This is a great opportunity to join Harnham as a Business Intelligence Lead, based in Stockport, working 2 days a week on-site. The salary for this position is up to £70,000.Company Overview:Harnham partners with businesses to provide private health and life insurance to their employees. As a Business...

About UsWe are a leading provider of private health and life insurance to members in the UK.This is an exciting opportunity to work with a dynamic team to deliver valuable insights to businesses through research and analysis of customer journeys, surveys, complaints, and voice of the customer data.The successful candidate will be responsible for delivering...

About the Role:We are seeking an experienced Data-Driven Insights Manager to join our team and lead on end-to-end customer experience optimisation. The successful candidate will be responsible for gathering insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer...

Job DescriptionThe Role of the Customer Insights Manager at HarnhamThis position is responsible for leading a team that provides insights on end-to-end customer journeys, analysing Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.As the Customer Insights Manager, you will gather insights...

We are seeking a talented Customer Experience Strategist to join our team at Harnham.Job SummaryAs a Customer Experience Strategist, you will be responsible for leading end-to-end customer experience optimisation.You will develop and implement strategies to improve customer journeys, advocacy, loyalty, and experience.The ideal candidate will have strong...

About Vitality Corporate Services LimitedJob Title: Customer Journey SpecialistWe are seeking an individual to play a vital role in shaping the quality of the customer journey within our Protection team. As a key member of our D2C Life Department, you will deliver exceptional customer service and work collaboratively with internal teams to resolve customer...

Job OverviewThis role involves understanding customer needs and providing an exceptional service experience. You will be responsible for catering to product requirements and ensuring a high-quality customer journey.Salary: £30,000 - £40,000 per annum, depending on experience