Customer Experience Strategist

13 hours ago


Stockport, Stockport, United Kingdom Harnham Full time
Job Title: Customer Experience Strategist

Job Description:
In this exciting role, you will have the opportunity to work as a Customer Experience Strategist at Harnham, based in Stockport, working 2 days a week on-site. The salary for this position is up to £70,000.

About the Company:
Our client provides private health and life insurance to members and partners with businesses to offer this benefit to their employees. As a Customer Experience Strategist, you will be responsible for conducting or commissioning research to offer valuable insights for businesses and analysing Voice of Customer (VOC) and speech analysis.

About You:
We are looking for someone with experience in mentoring, insight and analytics. Matillion experience is desirable, as well as VOC and NPS experience. The interview process consists of 2 stages.

Main Responsibilities:
- Gather insights from surveys and complaints and deliver true insights
- Provide insights into end-to-end customer journeys
- Conducts or commissions research to offer valuable insights for businesses
- Optimise customer journeys to enhance advocacy, loyalty, and customer experience


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