Senior Customer Experience Strategist

1 week ago


Stockport, Stockport, United Kingdom Harnham Full time
About the Role

We are seeking a Customer Insights Manager to lead on end-to-end customer experience optimisation. The ideal candidate will gather insights from surveys and other disparate data sets to enhance advocacy, loyalty, and customer experience.

Key Responsibilities

* Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups
* Develop and implement customer experience strategies to drive business growth and improvement
* Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives

About Our Client

Our client is a well-known health insurance brand seeking to optimise customer journeys and enhance customer experience. If you have a passion for customer-centricity and a proven track record in customer insights, we encourage you to apply for this exciting opportunity.

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