Senior Customer Experience Strategist
1 week ago
We are seeking a Customer Insights Manager to lead on end-to-end customer experience optimisation. The ideal candidate will gather insights from surveys and other disparate data sets to enhance advocacy, loyalty, and customer experience.
Key Responsibilities
* Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups
* Develop and implement customer experience strategies to drive business growth and improvement
* Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives
About Our Client
Our client is a well-known health insurance brand seeking to optimise customer journeys and enhance customer experience. If you have a passion for customer-centricity and a proven track record in customer insights, we encourage you to apply for this exciting opportunity.
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