Customer Experience Strategist

4 days ago


Stockport, Stockport, United Kingdom Harnham Full time

**About the Role:**

We are seeking a skilled Customer Experience Strategist to join our team at Harnham. The ideal candidate will have experience in gathering insights from surveys and complaints, as well as conducting research to offer valuable insights for businesses.

The Company:

Harnham partners with businesses to provide private health and life insurance to employees, offering a unique opportunity to work with a UK-based company that provides innovative solutions to its members.

The Responsibilities:

  • Provide actionable insights into end-to-end customer journeys
  • Gather and deliver insights from various data sources, including surveys and complaints
  • Conduct or commission research to inform business decisions
  • Optimise customer journeys to enhance advocacy, loyalty, and customer experience
  • Analyse Voice of Customer (VOC) and speech analysis data

Requirements:

  • Mentoring experience is essential
  • Proven experience in insight and analytics is required
  • Matillion is desirable, but not necessary
  • VOC and NPS experience is also beneficial

About the Salary:

The salary for this role is up to £70,000 per annum, depending on experience.



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