Reception Manager

2 weeks ago

London, Greater London, United Kingdom TAO Group Hospitality Full time

Job Summary

We are seeking an experienced and talented Restaurant Reception Manager to join our team at TAO Group Hospitality. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and providing outstanding service to our customers.

Key Responsibilities

  • Guest Experience
    • Deliver exceptional guest experiences through personalized service and attention to detail.
    • Ensure that all guests feel welcome and valued throughout their visit.
  • Team Leadership
    • Lead and motivate the Reception Team to achieve exceptional service standards.
    • Train and mentor team members to ensure they have the skills and knowledge to deliver outstanding service.
  • Operational Excellence
    • Ensure that all operational procedures are followed to maintain high standards of service and quality.
    • Monitor and control the reception area to ensure a smooth and efficient guest experience.
  • Communication
    • Communicate effectively with guests, team members, and other departments to ensure seamless service delivery.
    • Respond promptly to guest inquiries and resolve any issues in a professional and courteous manner.

Requirements

  • Experience
    • A minimum of 4 years of experience in a similar role and within a fast-paced environment.
    • Experience in a luxury venue would be a distinct advantage.
  • Skills
    • Excellent knowledge of hospitality operations and procedures.
    • Passionate about delivering exceptional guest experiences with a friendly disposition.
    • Exceptional service standards with attention to detail and experienced in guest profiling and recognition.
    • Leadership and delegation skills, including the ability to train and mentor the Reception Team.
    • Impeccable appearance and interpersonal skills with a good command of English.
    • Ability to work under pressure and willingness to work as part of a team.
    • Availability to work full-time and be flexible.
    • Proof of eligibility to work in the United Kingdom.

What We Offer

As a valued member of our team, you will receive a competitive salary and benefits package, including:

  • 50% staff discount across all of our restaurants (including takeaway)
  • Wellbeing resources such as nutritional seminars and home workouts
  • Employee Assistance Programme, featuring confidential support for any of our team members whenever they need it
  • 'Refer a Friend' bonuses
  • Company-wide seasonal staff parties
  • Celebration events for each venue (including picnics, darts, paintballing and Dragon Boat racing)
  • Gifts for Christmas, Chinese New Year, birthdays and long service milestones
  • Training and development opportunities, such as WSET, development courses, public speaking and more
  • International career opportunities – we have 61 venues across five continents with many more to come
  • Fun activities to support chosen charities, help the environment and the communities that we live in, and to protect our planet

  • Reception Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    {"title": "Reception Team Leader", "content": "Key ResponsibilitiesAs a Reception Team Leader at Portico Corporate Reception Management, you will be responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. Your key focus will be to assist the Reception Manager in ensuring that the team provides the highest level...

  • Reception Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    {"title": "Reception Team Leader", "content": "Key ResponsibilitiesAs a Reception Team Leader at Portico Corporate Reception Management, you will be responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. Your key focus will be to assist the Reception Manager in ensuring that the team provides the highest level...

  • Reception Team Lead

    5 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception and Office Services Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception and Office Services Team Leader to join our team. As a key member of our reception team, you will be responsible for overseeing the day-to-day operations of our reception area, ensuring a high standard of customer...

  • Reception Team Lead

    5 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception and Office Services Team LeaderPortico Corporate Reception Management is seeking a highly skilled and experienced Reception and Office Services Team Leader to join our team. As a key member of our reception team, you will be responsible for overseeing the day-to-day operations of our reception area, ensuring a high standard of customer...

  • Reception Team Supervisor

    7 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Reception Team LeaderWe are seeking a highly organized and customer-focused individual to join our Front of House team as a Reception Team Leader at our Baker Street offices in London.The successful candidate will be responsible for providing exceptional customer service to clients, visitors, and internal stakeholders, while ensuring the smooth operation of...

  • Reception Team Supervisor

    7 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Reception Team LeaderWe are seeking a highly organized and customer-focused individual to join our Front of House team as a Reception Team Leader at our Baker Street offices in London.The successful candidate will be responsible for providing exceptional customer service to clients, visitors, and internal stakeholders, while ensuring the smooth operation of...

  • Reception Team Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Summary:We are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our Front of House team, you will be responsible for providing exceptional service to clients, visitors, and internal stakeholders.Key Responsibilities:Meet and greet clients and visitors,...

  • Reception Team Leader

    3 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderAre you passionate about delivering exceptional customer service? Do you have a talent for creating a warm and welcoming atmosphere for our guests?We are seeking a skilled Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our front desk team, you will be responsible for...

  • Reception Team Leader

    3 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderAre you passionate about delivering exceptional customer service? Do you have a talent for creating a warm and welcoming atmosphere for our guests?We are seeking a skilled Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our front desk team, you will be responsible for...

  • Reception Team Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Summary:Portico Corporate Reception Management is seeking a highly organized and detail-oriented Reception Team Leader to join our team at our Baker Street offices. As a key member of our Front of House team, you will be responsible for providing exceptional customer service to clients, visitors, and internal stakeholders.Key Responsibilities:Meet and...

  • Reception Team Leader

    1 day ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderAre you passionate about delivering exceptional customer service? Do you have a talent for creating a warm and welcoming atmosphere for our guests?We are seeking a highly skilled and motivated Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our front desk team, you will be...

  • Reception Team Leader

    2 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderAre you passionate about delivering exceptional customer service? Do you have a talent for creating a warm and welcoming atmosphere for our guests?We are seeking a highly skilled and motivated Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our front desk team, you will be...

  • Reception Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Reception Team is responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team...

  • Reception Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Reception Team is responsible for providing exceptional customer service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team...

  • Reception and Office Services Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    {"Job Title": "Reception and Office Services Team Leader", "Job Summary": "We are seeking a highly skilled and experienced Reception and Office Services Team Leader to join our team at Portico Corporate Reception Management. As a key member of our reception team, you will be responsible for overseeing the day-to-day operations of our reception area, ensuring...

  • Reception and Office Services Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    {"Job Title": "Reception and Office Services Team Leader", "Job Summary": "We are seeking a highly skilled and experienced Reception and Office Services Team Leader to join our team at Portico Corporate Reception Management. As a key member of our reception team, you will be responsible for overseeing the day-to-day operations of our reception area, ensuring...

  • Reception Team Leader

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Reception Team Leader (Concierge Team Lead)Portico Corporate Reception Management is seeking a highly skilled and experienced Reception Team Leader to oversee the front desk operation and manage a team of concierge staff. As a key member of our team, you will be responsible for ensuring exceptional customer service and maintaining a secure and efficient work...

  • Reception Team Leader

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Front of House team is responsible for providing exceptional service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team delivers...

  • Reception Team Leader

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Reception Team Leader to join our team at Portico Corporate Reception Management.The Front of House team is responsible for providing exceptional service to clients, visitors, and internal stakeholders. As a Reception Team Leader, you will play a key role in ensuring that the team delivers...

  • Guest Services Manager

    3 weeks ago

    London, Greater London, United Kingdom Reception Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at Reception. As a key member of our front-of-house team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key Responsibilities:Assist the Front of House Manager in the induction and...