Retail Store Manager

1 day ago

Wilmslow, Cheshire East, United Kingdom JO MALONE LONDON Full time
About Jo Malone London

Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.

Job Summary

We are seeking a dynamic and inspirational Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and the leadership of a high performing team.

Key Responsibilities
  • Develop and execute a business plan to drive sales, customer service and operational excellence
  • Lead, coach and develop a high-performing team of Sales Advisors
  • Implement strategic targeting and customer relationship management initiatives
  • Manage inventory, facilities and cash reconciliation
  • Host in-store events and drive sales through creative promotions
Requirements
  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience, including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country
What We Offer
  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections - Employee Assistance Programme
  • Extensive Training & development offering
About Us

Jo Malone London is a global luxury fragrance and beauty brand, known for its high-quality products and exceptional customer service. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to succeed.

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