Sales and Customer Experience Director

22 hours ago

Bracknell, Bracknell Forest, United Kingdom eRecruitSmart Full time
About the Role

eRecruitSmart is seeking a highly skilled Sales and Customer Experience Manager to join our team. As a Sales and Customer Experience Manager, you will be responsible for leading a team of sales executives and customer care representatives to achieve outstanding levels of service and drive sales growth.

Key Responsibilities:
  • Team Leadership: Manage a team of sales executives and customer care representatives to ensure they have the necessary skills and knowledge to provide excellent service.
  • Sales Strategy: Develop and execute sales strategies to meet or exceed sales targets, including analyzing sales data and customer feedback to identify trends and opportunities for growth.
  • Customer Care: Develop and implement customer care policies and procedures to ensure consistent and exceptional service, including training, mentoring, and coaching team members.
  • Process Improvement: Implement processes to enhance efficiency and productivity, including developing and executing cross-functional projects aimed at enhancing the customer service and sales processes.
  • Performance Management: Set performance goals, monitor progress, and provide feedback and coaching to improve team performance.
About the Rewards
  • Competitive Salary: Receive a competitive salary plus commission structure.
  • Benefits: Enjoy 25 days holiday plus bank holidays.
About You

To be successful in this role, you will have a proven track record of managing and leading a team to achieve performance goals, excellent communication skills, and strong Microsoft Office skills. You will also have experience in the retail sector and be able to demonstrate how well you work under pressure and adapt to changing requirements.

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