Deputy Account Manager
1 month ago
We are seeking a highly skilled and experienced Deputy Account Manager to join our team at Restaurant Associates. As a key member of our operations team, you will be responsible for managing and developing a large team, guiding head chefs and department heads in delivering operational excellence.
Key Responsibilities:
- Assist the Account Director in managing the operation, working with the Head Chefs and Department Managers to develop the service and achieve budgeted targets.
- Manage all Food Safety & HSE systems, ensuring that all client, company & EHO audits are successful.
- Ensure all HR processes are completed correctly, providing assistance and guidance to the Head Chefs / Managers and conducting the more serious processes such as serious disciplinary hearings in person.
- Build a strong relationship with the client and catering consultant.
- Ensure all Profit Protection processes are maintained.
- Maintain customer engagement and participation through strategic marketing plans, conceiving and designing campaigns suitable to the various promotions.
- Review and implement actions based on customer surveys and feedback to continuously improve customer satisfaction.
- Maintain ESG reporting and continue developing further the environmental strategy, charitable donations relationships, diversity and inclusion in the workplace.
- Implement innovative services and experiences through continuous modernisation of the menus, digitalisation, etc.
- Maintain relationship with staffing agencies, effectively managing the bookings on behalf of the departments, thus to assist with delivering fantastic experiences.
Requirements:
- Relevant experience within contract catering in a high profile corporate environment. Ideal candidate should have previous experience in a head of department or deputy account manager role.
- Demonstrates capability of managing and developing a large team, guiding head chefs and department heads in delivering operational excellence.
- Experience of working of working within a large staff dining environment important.
About Us:
Restaurant Associates is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive.
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