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Client Implementation Specialist

2 months ago

London, Greater London, United Kingdom Deputy Full time
About Deputy

Deputy is a global SaaS workforce management company that serves over 320,000 workplaces across 70+ countries. Our mission is to empower 60% of the global workforce by providing innovative solutions for hourly employment.

The Role

We are seeking a skilled Customer Implementation Consultant to join our Professional Services team. As a key member of our team, you will be responsible for delivering tailored workforce management solutions to our enterprise customers. Your technical background and expertise will enable you to develop strong relationships with customers, providing them with best practices and identifying areas of opportunity throughout the implementation process.

Responsibilities
  • Manage the end-to-end delivery and implementation of complex projects for Deputy's largest enterprise customers.
  • Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process.
  • Define and communicate project plans with clearly defined timelines and deliverables.
  • Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer's requirements and project timelines.
  • Interpret and map customer's business structure to the Deputy platform, optimizing for ease of use and performance.
  • Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
  • Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success.
  • Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support.
Qualifications
  • Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
  • Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
  • Ability to understand and relate to both technical and non-technical project team members.
  • 1-2 Years of professional experience in delivery, implementation, or project management.
What We Offer
  • Flexible co-working space in central London at Uncommon Liverpool St.
  • Free happy hours, afternoon tea, networking, and professional events.
  • Employee pension matching programme.
  • Private health and dental insurance.
  • Paid parental leave to support you and your family.
  • Flexible holiday time, including 2 celebration days per year for those special moments.
  • Work from home stipend to help you get set up and succeed from home.

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. We are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.