Implementation Specialist

4 weeks ago

London, Greater London, United Kingdom FactSet Full time
Job Title: Implementation Specialist

FactSet is seeking a highly skilled Implementation Specialist to join our team. As a key member of our Professional Services team, you will be responsible for deploying FactSet's products by delivering high-value projects and engagements.

Key Responsibilities:
  • Implement and configure Core Analytics and Performance products, creating scalable solutions that can be supported by the Client Solutions team.
  • Partner with Project Management, Client Data Integration, Client Solutions and Client Sales & Consulting teams to deliver projects efficiently and effectively.
  • Escalate project issues/risks to Project Managers and Professional Services & Implementation leadership team in a timely fashion.
  • Document client projects and processes, create procedures and guidelines to share with broader account teams.
  • Build specialist knowledge of the Analytics solutions across the Portfolio Life Cycle and a thorough understanding of how and why clients use them.
  • Assist with learning and development efforts for client solution departments and execute on Core & Performance non-recurring revenue projects by implementing new and/or improving existing client processes.
  • Act as an essential resource for Analytics related questions and projects that may arise from the client solutions support functions across the core and performance workflows.
Requirements:
  • Bachelor's degree in a relevant subject.
  • 7+ years of industry experience.
  • Experience in a client-facing role.
  • Experience using FactSet Buy Side Products: B-One, FactSet Performance System, Vault or Portfolio Analysis.
  • Proficiency with Python or the ability to learn and use new technology.
  • Strong knowledge of Microsoft Office with Excel skills.
What We Offer:
  • A globally inclusive community that values diversity, engagement, and productivity.
  • A comprehensive benefits package, including health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program.
  • Flexible work accommodations to support work/life harmony.
  • Opportunities for career progression and dedicated time for learning and development.
  • Employee-led initiatives that align with our DE&I strategy and are wholly supported by Executive Management.

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