Complaints Team Manager

Job DescriptionAs a Complaints Team Lead at Quilter plc, you will be responsible for developing and evolving existing processes to support complaints resulting from financial planning. You will work closely with our complaints specialists to resolve regulated complaints and internal reviews in a fair and impartial manner. The role requires strong IT skills,...

About the RoleWe are looking for an experienced Complaints Team Supervisor to join our customer service team at Chip. The successful candidate will be responsible for supervising a team of complaint specialists, ensuring that customers receive high-quality service, and resolving complaints efficiently.The ideal candidate will have:Proven experience in...

Housing Complaint Resolution Team Lead Job DescriptionThis role involves leading the Housing Complaint Resolution Team at Service Care Solutions Ltd. As a seasoned professional, you will be responsible for managing the team's workflow, resolving escalated complaints, and maintaining strong relationships with stakeholders.Main ResponsibilitiesLead the Housing...

TRI Consulting Ltd is seeking an experienced Escalated Complaints Manager to lead on the resolution of high-profile and business-significant escalated complaints.Key AccountabilitiesLead on reviewing complaints and compensation, advising on the correct level of rigor at stage 2.Assist in producing regular Complaint Reporting for stage 2 and ombudsman cases,...

Job OverviewChip is seeking an Operations Manager Complaints to lead our complaint handling process. The successful candidate will be responsible for managing a team of complaint specialists, ensuring that customers receive high-quality service, and resolving complaints efficiently.The ideal candidate will have:Proven experience in operations management and...

Job OverviewThe Customer Service Advocate will be working closely with the Housing Complaints Manager to deliver a high-quality complaints service to customers and the Council. This role involves investigating complaints, identifying themes and trends, and recommending corrective actions.ResponsibilitiesRespond to customer complaints in a timely and...

Job Title: Complaints Service ManagerAre you a motivated and experienced leader looking for a new challenge? Do you have a passion for delivering exceptional service and driving business growth?We are seeking an ambitious Complaints Service Manager to join our team at Capita. As a key member of our leadership team, you will be responsible for leading a team...

About the Role:">We are seeking a skilled Customer Complaint Manager to join our team in Northampton. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints in a fair and efficient manner.">This role requires excellent communication and problem-solving skills, as well as the ability to work under...

Job Title: Complaints Team LeadAbout the Role: RED BARN MARKET is seeking a skilled Complaints Team Lead to join our team. This is a permanent position, working 32-40 hours per week. Job Description: Supervise and coordinate activities of staff who prepare and portion food.Train staff in job duties, sanitation and safety procedures.Estimate ingredient and...

Job DescriptionThe London Clinic has a vacancy for a Complaints Management Specialist who will be responsible for overseeing the complaint process and ensuring compliance with regulatory requirements.ResponsibilitiesThe successful candidate will be responsible for providing line management to the Patient Experience and Engagement Team, offering professional...

Fairstone Group Ltd. is seeking a Complaints Management Coordinator to join their central compliance team. In this role, you will be responsible for handling complaints, supporting the head of central compliance, and liaising with regulatory bodies. The ideal candidate will have experience in reviewing various financial products and be able to work...

Job Overview:We are looking for a seasoned Incident and Complaints Manager to join our team at GlaxoSmithKline. As a key member of our Market Supply & Distribution Quality (MSDQ) department, you will be responsible for the GSK network quality incident management, including complaints, LIC, PIRC, and recalls.Main Responsibilities:Develop and implement...

About Us: Hometree Group is a leading provider of sustainable energy solutions, dedicated to guiding UK homeowners towards more efficient and cost-effective energy consumption. Our innovative approach combines decentralized, digitized, and renewable energy sources, empowering homeowners to make informed decisions about their energy needs.Our Team: As a...

About the RoleThis Senior Housing Complaint Manager position involves resolving escalated complaints in accordance with the Housing Ombudsman Complaint Handling Code. As a key member of our team, you will provide excellent customer service and manage complex complaints.ResponsibilitiesAct as a subject matter expert in dispute resolution and complaint...

Job DescriptionWe are seeking a skilled Complaint Resolution Manager to join our team at Hatched Recruitment Group. The successful candidate will be responsible for supporting the Repairs Resolution Manager in implementing systems, policies, and processes that promote 'right first time' service delivery.The role involves direct contact with customers,...

The ChallengeWe are seeking a skilled Finance Arrears and Complaints Manager to join our dynamic team at Hometree. This is a fantastic opportunity to leverage your expertise in arrears and complaints management to drive customer satisfaction and loyalty.Key AccountabilitiesDevelop and refine comprehensive arrears and complaints handling processes to ensure...

Job DescriptionThe successful candidate will be a Complaint Resolution Manager responsible for managing up to 80 open complaints at any given time. You will work closely with colleagues to ensure effective complaint resolution and contribute to team goals. This role offers a unique opportunity to analyze customer feedback and develop product and service...

Complaints Resolution Team Lead PositionAbout the Company:Red Barn Market is a customer-focused organization that values exceptional customer service. We are seeking a skilled Complaints Resolution Team Lead to join our team and help us resolve customer complaints and concerns efficiently and effectively.About the Role:The Complaints Resolution Team Lead...

Pertemps Harrow invites applications for the position of Complaints Resolution Manager. As a key member of our team, you will be responsible for managing the External Investigating Officers and Independent Persons Pool.In this role, you will work closely with senior management teams to resolve complex complaints.Main Responsibilities:Day-to-day management of...

A leading Financial Planning Group has partnered with IDEX Consulting to strengthen their compliance team.The ideal candidate will have recent experience in complaints or remediation roles within Financial Advisory businesses.The key responsibilities include:Logging and investigating complaints and expressions of dissatisfaction related to financial advice...