Customer Service Representative

5 days ago


Redditch, Worcestershire, United Kingdom Lloyds Banking Group Full time

About this Opportunity

We're seeking a talented individual to join our team as a Customer Service Representative. As a key member of our branch team, you'll play a vital role in delivering exceptional customer service and support.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure seamless customer interactions and a positive branch experience.
  • Develop and maintain a thorough understanding of our products and services, enabling you to provide informed advice and guidance to customers.
  • Contribute to the achievement of branch targets and objectives, demonstrating a proactive and results-driven approach.
  • Participate in ongoing training and development, staying up-to-date with industry trends and best practices.

About Us

Lloyds Banking Group is a leading financial services organization, committed to helping Britain prosper. We're dedicated to creating a values-led culture, where our colleagues feel valued, empowered, and supported to make a real difference.

What We Offer

  • A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
  • Ongoing training and development opportunities, enabling you to grow and progress within the organization.
  • A collaborative and inclusive work environment, where diversity and inclusion are celebrated and valued.
  • The chance to work with a talented team, making a positive impact on customers, businesses, and communities.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A customer-focused approach, with a passion for delivering exceptional service and support.
  • Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
  • A flexible and adaptable approach, with the ability to work in a fast-paced environment.
  • A commitment to ongoing learning and development, with a desire to grow and progress within the organization.


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