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Customer Care Representative

3 months ago

Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

Join a reputable organization in the Insurance sector as a Customer Service Advisor.

Position:
Customer Service Advisor

Employment Type:
Temporary, Full Time

Compensation:
£12.50 per hour

Work Schedule:
Monday to Friday, 9am to 5pm

Key Responsibilities:
  • Deliver outstanding service to both new and existing clients, ensuring queries are resolved with efficiency, accuracy, and professionalism.
  • Support the team in achieving sales targets through effective policy selling and servicing.
  • Enhance the overall customer experience by exceeding expectations and acting in the best interests of both the client and the insurer.
  • Handle inbound and outbound inquiries as needed.
  • Provide administrative assistance, including processing correspondence, managing cover note issues, engaging in marketing activities, and data entry.
  • Manage midterm adjustments, renewals, and documentation for various products.
  • Ensure the accurate issuance of client documentation while maintaining updated internal records.
  • Effectively resolve complaints and manage challenging client interactions.
If you possess the necessary skills and experience, we encourage you to consider this opportunity.