Telephone Collections Agent

2 months ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time
About the Role

Pertemps Bond is seeking a skilled Telephone Collections Agent to join our team in Redditch. As a Telephone Collections Agent, you will be responsible for making outbound calls to customers who owe money, collecting payment, and ensuring a high standard of customer service and empathy.

Key Responsibilities
  • Making outbound calls to customers who owe money and collecting payment
  • Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions
  • Negotiating payment arrangements in accordance with company guidelines
  • Refer cases to other departments where necessary to meet the needs of vulnerable customers
  • Review and update database with high levels of accuracy
  • Sign-post customers with financial difficulties to non-profit debt advice agencies
Requirements
  • Confident telephone manner
  • Debt recovery, collections, and customer service experience
  • Excellent communication skills
  • A positive attitude and strong work ethic with a friendly and empathetic nature
  • Computer literate - use of Microsoft Systems
  • Able to work to own initiative and work well under pressure in a fast-paced environment
About Us

Pertemps Bond is a growing company that offers fantastic support and training programmes to ensure our employees are successful in their roles. We are looking for ambitious candidates who are looking for a long-term career and are willing to develop their skills and knowledge.



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