Telephone Collections Agent

2 weeks ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time
Job Title: Telephone Collections Agent

We are seeking a skilled and motivated Telephone Collections Agent to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for making outbound calls to customers who owe money, collecting payment, and ensuring a high standard of customer service and empathy.

Key Responsibilities:
  • Making outbound calls to customers who owe money, collecting payment, and ensuring a high standard of customer service and empathy.
  • Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions.
  • Negotiating payment arrangements in accordance with company guidelines should payment in full not be obtainable.
  • Refer cases to other departments where necessary to meet the needs of vulnerable customers.
  • Review and update database with high levels of accuracy.
  • Sign-post customers with financial difficulties to non-profit debt advice agencies.
Requirements:
  • Confident telephone manner.
  • Debt recovery, collections, customer service, or call centre experience would be advantageous.
  • Excellent communication skills.
  • A positive attitude and strong work ethic with a friendly and empathetic nature.
  • Computer literate - use of Microsoft Systems.
  • Able to work to own initiative and work well under pressure in a fast-paced environment.

If you have the skills and experience we are looking for, please click 'Apply' today and we will be in touch.



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