Telephone Collections Specialist

5 days ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time
Telephone Collections Agent Opportunity

A fantastic opportunity has arisen for ambitious candidates to join a long-standing and successful company based in Redditch. This role involves working in the office 3 days and home 2, with a growing company that offers fantastic support and training programmes to ensure success in this position.

Job Summary

We are seeking a skilled Telephone Collections Agent to join our team. The successful candidate will have excellent communication skills, a positive attitude, and a strong work ethic. They will be responsible for making inbound and outbound calls to customers, collecting payment, and providing a high standard of customer service.

Key Responsibilities
  • Making inbound and outbound calls to customers to collect payment and provide customer service
  • Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions
  • Negotiating payment arrangements in accordance with company guidelines
  • Refer cases to other departments where necessary to meet the needs of vulnerable customers
  • Review and update database with high levels of accuracy
  • Sign-post customers with financial difficulties to non-profit debt advice agencies
Requirements
  • Confident telephone manner
  • Debt recovery, collections, and customer service experience would be advantageous
  • Excellent communication skills
  • A positive attitude and strong work ethic with a friendly and empathetic nature
  • Computer literate - use of Microsoft Systems
  • Able to work to own initiative and work well under pressure in a fast-paced environment
About the Company

Pertemps Bond is a growing company that offers fantastic support and training programmes to ensure success in this position. We are looking for ambitious candidates who are looking for a long-term career and are willing to develop their skills and knowledge.



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