Telephone Collections Representative

2 months ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time
About the Role

Pertemps Bond is seeking a skilled and motivated Telephone Collections Representative to join our team. As a key member of our collections team, you will be responsible for making outbound calls to customers who owe money, collecting payment while ensuring a high standard of customer service and empathy.

Key Responsibilities
  • Making outbound calls to customers who owe money, collecting payment and ensuring a high standard of customer service and empathy.
  • Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions.
  • Negotiating payment arrangements in accordance with company guidelines should payment in full not be obtainable.
  • Refer cases to other departments where necessary to meet the needs of vulnerable customers.
  • Review and update database with high levels of accuracy.
  • Sign-post customers with financial difficulties to non-profit debt advice agencies.
Requirements
  • Confident telephone manner.
  • Debt recovery, collections, customer service/call centre experience would be very advantageous.
  • Excellent communication skills.
  • A positive attitude and strong work ethic with a friendly and empathetic nature.
  • Computer literate - use of Microsoft Systems.
  • Able to work to own initiative and work well under pressure in a fast-paced environment.
About Us

Pertemps Bond is a growing company that offers fantastic support and training programmes to ensure our employees are successful in their roles. We are looking for ambitious candidates who are looking for a long-term career and are willing to develop their skills and knowledge with us.



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