Customer Service Representative

2 months ago


Redditch, Worcestershire, United Kingdom Halfords Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Service team at Halfords. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Enquiries: Respond to customer enquiries in a timely and professional manner, providing solutions and resolving issues to their satisfaction.
  • Communication: Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve customer complaints and issues in a fair and efficient manner.
  • Relationship Building: Build strong relationships with customers, understanding their needs and preferences to provide personalized service.
  • Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance customer service.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer complaints and issues.
  • Teamwork: Ability to work effectively as part of a team, collaborating with colleagues to achieve customer service goals.
  • Adaptability: Flexible and adaptable, with the ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • Competitive Salary: A competitive salary and performance-based bonus.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Colleague Discounts: Access to colleague discounts across the Halfords Group.
  • Flexible Working: Flexible working arrangements, including hybrid working options.


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