Customer Service and Sales Representative

7 days ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time
About the Role

Pertemps Bond is seeking a highly skilled and experienced Customer Sales Coordinator to join our team. As a key member of our sales department, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries in a prompt and efficient manner, providing accurate and helpful information to resolve their queries.
  • Order Processing: Appraise customer orders, enter them onto our Order Processing system, and ensure timely delivery of products.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their requirements and demands to provide exceptional service.
  • Team Collaboration: Liaise with other departments to obtain necessary information and ensure seamless communication with customers.
  • Administrative Tasks: Maintain accurate records on our CRM system, prepare quotations, and perform other administrative duties as required.
Requirements
  • Experience: Proven sales order processing and customer service experience in a busy department.
  • Skills: Strong IT skills, excellent communication and customer service skills, and the ability to work in a fast-paced environment.
  • Personal Qualities: Eager to learn, proactive, and able to work independently with minimal supervision.


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