Customer Service Representative

4 days ago

Redditch, Worcestershire, United Kingdom Bristow & Sutor Group Full time
About Bristow & Sutor Group

We are a leading provider of debt recovery services, operating for over 40 years and supporting numerous local authorities, transport agencies, and highways organizations.

We are seeking a skilled and motivated individual to join our team as a Telephone Collections Specialist. As a key member of our contact centre team, you will play a vital role in helping us achieve our vision for the future.

Our company values are at the heart of everything we do, and we are committed to creating a positive and supportive work environment where our employees can thrive.

Job Details

**Job Type:** Full-time, 37.5 hours per week, permanent

**Location:** Redditch

**Salary:** £22,308 - £23,999 (depending on experience) + Commission. OTE £28-£32k

Responsibilities
  • Answering calls from customers who owe money to our clients, providing professional and polite communication.
  • Negotiating payment arrangements with customers, taking into account their individual circumstances.
  • Identifying vulnerable customers and sign-posting them to non-profit debt advice agencies.
  • Dealing with customer queries and handling disputes in a fair and transparent manner.
  • Updating accounts and ensuring all notes are correct on our systems.
Requirements
  • Previous experience in a fast-paced office environment, contact centre, or similar role.
  • Excellent communication skills, with the ability to interact effectively at all levels.
  • A positive attitude and strong work ethic, with a focus on delivering high-quality results.
  • Confident, professional phone manner, with the ability to handle difficult situations.
  • Ability to work in a fast-paced environment, with a focus on providing information quickly and clearly.
  • Previous practical office administration experience, with attention to detail.
  • Comfortable using a variety of technologies and software systems.
What We Offer
  • A welcoming and supportive work environment.
  • Casual dress policy.
  • Company pension scheme.
  • Colleague discount scheme.
  • Christmas Savings Scheme.
  • Free on-site parking.
  • Employee Assistance Programme.
  • Birthday holiday allowance.
  • Attractive bonus, incentives, and performance rewards.
  • Death in service benefit.
  • Hybrid working (subject to reaching required standards).

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