IT Service Desk Director
4 hours ago
Job Summary:
We are seeking an experienced IT Help Desk Manager to join our team at Invictus Group. As a key member of our facilities management team, you will be responsible for overseeing the service desk team and ensuring smooth communication between the desk and on-site service management.
Key Responsibilities:
- Manage the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
- Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
- Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
- Provide guidance and support to team members, coaching them to improve their skills and performance.
- Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
- Identify opportunities for process improvements, helping the team operate more efficiently and effectively.
Requirements:
- Minimum of 2 years managing a service desk in a fast-paced environment.
- Proven experience in managing and leading a large team, with a focus on coaching and development.
- At least 2 years of experience in the facilities management industry.
- Comfortable raising quotes and issuing purchase orders, with attention to detail.
What We Offer:
- 26 days of annual leave plus bank holidays.
- Pension Scheme- Employer contributions to help secure your financial future.
- Opportunities for career growth as the team expands.
- Access to ongoing professional training and support.
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