Service Desk Support Specialist

10 hours ago


Fareham, Hampshire, United Kingdom Fujitsu Full time

Job Title: Service Desk Support Specialist

Job Summary: We are seeking a skilled Service Desk Support Specialist to join our team at Fujitsu. As a Service Desk Support Specialist, you will be responsible for providing first-line support to our customers and partners, resolving IT-related issues, and escalating complex problems to our 2nd and 3rd line teams.

Key Responsibilities:

  • Provide first-line support to customers and partners via phone, email, and in-person
  • Resolve IT-related issues and provide solutions and fixes where possible
  • Escalate complex problems to 2nd and 3rd line teams as necessary
  • Record failures to IS Service Delivery and work on our Support Works ticketing system to record all aspects/issues and related fixes
  • Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
  • Monitor IT Systems and report alerts in accordance with Policy
  • Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation

Requirements:

  • Understanding of IT support and infrastructure, team working
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Ability to learn and adapt to new technologies and processes

What We Offer:

  • 25 Days annual leave plus public holidays (3 flexible)
  • Pension – Double matching contributions of up to 10%
  • Life assurance
  • Companywide incentive plans
  • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
  • Perks at work – employee discounts
  • Employee assistance programme / virtual GP

Location: Fareham, Hampshire

Working Hours: 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours



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