Service Desk Support Specialist
4 days ago
Job Summary:
Fujitsu is seeking a skilled Service Desk Support Technician to join our team. As a Service Desk Support Technician, you will be responsible for providing first-line support to our customers and partners, resolving IT-related issues, and escalating to second and third-line teams as necessary.
Key Responsibilities:
- Assign and respond to service desk support calls within defined timescales and in accordance with Fujitsu procedures.
- Produce and maintain records, procedures, and other documentation related to the IS Service.
- Adhere to all Fujitsu IS policy documents, including Change & Release, Configuration, and Security.
- Monitor IT systems and report alerts in accordance with policy.
- Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation.
Requirements:
- Understanding of IT support and infrastructure, team working.
- Ability to work within a team and converse well with customers and corporate partners.
- Knowledge of Windows 10 and some experience with device repair and desktop support.
Benefits:
- 25 days annual leave plus public holidays (3 flexible).
- Pension - double matching contributions of up to 10%.
- Life assurance.
- Companywide incentive plans.
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more).
- Perks at work - employee discounts.
- Employee assistance programme / virtual GP.
Working Hours:
Our hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.
Example Shift Patterns:
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