Service Desk Support Specialist

4 days ago


Fareham, Hampshire, United Kingdom Fujitsu Full time

Job Summary:

Fujitsu is seeking a skilled Service Desk Support Technician to join our team. As a Service Desk Support Technician, you will be responsible for providing first-line support to our customers and partners, resolving IT-related issues, and escalating to second and third-line teams as necessary.

Key Responsibilities:

  • Assign and respond to service desk support calls within defined timescales and in accordance with Fujitsu procedures.
  • Produce and maintain records, procedures, and other documentation related to the IS Service.
  • Adhere to all Fujitsu IS policy documents, including Change & Release, Configuration, and Security.
  • Monitor IT systems and report alerts in accordance with policy.
  • Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation.

Requirements:

  • Understanding of IT support and infrastructure, team working.
  • Ability to work within a team and converse well with customers and corporate partners.
  • Knowledge of Windows 10 and some experience with device repair and desktop support.

Benefits:

  • 25 days annual leave plus public holidays (3 flexible).
  • Pension - double matching contributions of up to 10%.
  • Life assurance.
  • Companywide incentive plans.
  • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more).
  • Perks at work - employee discounts.
  • Employee assistance programme / virtual GP.

Working Hours:

Our hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.

Example Shift Patterns:

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