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Service Desk Support Specialist
2 months ago
Job Title: Service Desk Support Specialist
Location: Fareham, Hampshire
Job Type: Full-time
We are seeking a highly skilled Service Desk Support Specialist to join our team at Fujitsu. As a Service Desk Support Specialist, you will be responsible for providing first-line support to our customers and partners, resolving IT-related issues, and escalating complex problems to our 2nd and 3rd line teams.
Key Responsibilities:
- Provide first-line support to customers and partners via phone, email, and chat
- Resolve IT-related issues and provide solutions and fixes where possible
- Escalate complex problems to 2nd and 3rd line teams as necessary
- Record failures to IS Service Delivery and work on our Support Works ticketing system to record all aspects/issues and related fixes
- Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
- Monitor IT Systems and report alerts in accordance with Policy
- Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation
Requirements:
- Understanding of IT support and infrastructure, team working
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic knowledge of Windows 10 and IT devices
What We Offer:
- 25 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
Working Hours:
Our hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.
Example shift patterns will be &
