Service Desk Operations Manager

4 weeks ago


Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

Service Desk Manager - Fareham, Southampton - £40,000 per annum

CBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. The ideal candidate will have a proven track record of managing a service desk in a fast-paced environment and have experience in facilities management.

Key Responsibilities:

  • Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
  • Point of Contact (POC): Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
  • Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
  • Coaching & Mentoring: Provide guidance and support to team members, coaching them to improve their skills and performance.
  • CAFMs Management: Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
  • Financial Management: Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
  • Continuous Improvement: Identify opportunities for process improvements, helping the team operate more efficiently and effectively.

Requirements:

  • Service Desk Experience: Minimum of 2 years managing a service desk in a fast-paced environment – Essential.
  • Team Management: Proven experience in managing and leading a large team, with a focus on coaching and development.
  • Facilities Management: At least 2 years of experience in the facilities management industry – Essential.
  • CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders.
  • Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.

What We Offer:

  • Generous Holiday Package: 26 days of annual leave plus bank holidays.
  • Pension Contributions: Employer contributions to help secure your financial future.
  • Career Progression: Opportunities for career growth as the team expands.
  • Professional Development: Access to ongoing professional training and support.
  • Supportive Environment: Be part of a friendly, family-owned business where your contributions are valued.


  • Fareham, Hampshire, United Kingdom Invictus Group Full time

    Service Desk Operations ManagerAt Invictus Group, we are seeking a highly skilled Service Desk Operations Manager to oversee the service desk team and ensure smooth communication between the desk and on-site service management. This key role requires strong leadership, excellent people skills, and the ability to manage a team in a fast-paced facilities...

  • Service Desk Manager

    4 weeks ago


    Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    Job DescriptionCBW Staffing Solutions is seeking an experienced Service Desk Manager to join their team in Fareham. As a key member of the facilities management team, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to clients.Key Responsibilities:Team Leadership: Lead a team of service desk...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    Service Desk Manager RoleCBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Support the Service Desk Leads in...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    Service Desk Manager Job DescriptionCBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Support the Service Desk...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    Essential Job RequirementsService Desk Manager - Fareham, Southampton - £40,000 per annumDo you have exceptional Customer Service experience and have previously managed a team within FM?CBW Staffing Solutions are looking for an experienced Service Desk Manager to join an amazing team in Fareham.Brief OverviewMonday - Friday8:30am - 5pmPermanent...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    Service Desk Manager OpportunityWe are seeking an experienced Service Desk Manager to join our team at CBW Staffing Solutions. The successful candidate will be responsible for leading a team of IT support specialists, ensuring exceptional customer service and effective management of service requests.Key Responsibilities:Team Leadership: Support the Service...

  • Service Desk Manager

    4 weeks ago


    Fareham, Hampshire, United Kingdom PRS Full time

    Job Title: Service Desk Manager - Facilities ManagementJob Summary: We are seeking a highly skilled Service Desk Manager to oversee our facilities management service desk team.Key Responsibilities:* Supervise a team of 8 and 2 team leaders* Ensure high levels of customer satisfaction* Mentor staff and guide day-to-day operations* Collaborate with other FM...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    Service Desk Manager RoleCBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Provide guidance and support to team...


  • Fareham, Hampshire, United Kingdom Invictus Group Full time

    bJob Title:/b IT Service Desk DirectorbrbrbJob Summary:/bbrInvictus Group is seeking an experienced IT Service Desk Director to oversee the service desk team and ensure smooth communication between the desk and on-site service management. The ideal candidate will have strong leadership skills, excellent people skills, and the ability to manage a team in a...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Ltd Full time

    Job Title: Technical Service Desk LeaderAbout the RoleWe are seeking a highly skilled Technical Service Desk Leader to join our team in Fareham. As part of CBW Staffing Solutions Ltd, you will play a key role in ensuring exceptional customer service and managing a team of professionals.Key ResponsibilitiesSupport the Service Desk Leads in managing day-to-day...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    About the RoleWe are seeking an experienced Service Desk Manager to join our team in Fareham, providing exceptional customer service and leading a dynamic team.Job SummaryThis is a permanent position offering a salary of £40,000 per annum. The successful candidate will have a strong background in facilities management, with experience managing a service...

  • Service Desk Manager

    4 weeks ago


    Fareham, Hampshire, United Kingdom CBW Staffing Solutions Ltd Full time

    Job Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to join our team at CBW Staffing Solutions Ltd. The successful candidate will be responsible for leading a team of IT support specialists and providing exceptional customer service to our clients.Key Responsibilities:Team Leadership: Support and develop a team of IT...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Ltd Full time

    Job OverviewCBW Staffing Solutions Ltd is seeking an experienced Service Desk Manager to join their team in Fareham, Southampton.As a key member of the organization, you will be responsible for leading a team and providing exceptional customer service experience.Brief SummaryThis is a permanent position with a salary range of £40,000 per annum.The working...

  • ICT Specialist

    4 weeks ago


    Fareham, Hampshire, United Kingdom Supply Desk Full time £130 - £230

    Job Title: ICT SpecialistWe are seeking a qualified and experienced ICT Teacher to support our technology needs in Fareham. The successful candidate will have the opportunity to work within a supportive faculty and contribute to the academic and personal development of our diverse student body.Key Responsibilities:Provide technical support for hardware and...


  • Fareham, Hampshire, United Kingdom Supply Desk Full time

    Job DetailsJob Title: Primary School Teaching Assistant PositionJob Type: ContractJob Location: - United Kingdom -- England -- South East England -- Hampshire -- FarehamSalary: £80 - £90/dayThis is a fantastic opportunity to work as a dedicated classroom assistant in a reputable primary school in Fareham. The successful candidate will be a passionate and...

  • ICT Specialist

    4 weeks ago


    Fareham, Hampshire, United Kingdom Supply Desk Full time

    About the Role:We are seeking a qualified and experienced ICT Teacher to join our team at Supply Desk. As an ICT Specialist, you will be responsible for providing technical support for hardware and software issues, assisting in the implementation and maintenance of ICT systems, and conducting training sessions for staff on new technologies.Key...


  • Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time

    About the RoleCBW Staffing Solutions is seeking an experienced Service Desk Manager to join their team in Fareham. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service to clients.Key ResponsibilitiesTeam Leadership: Support the Service Desk Leads in managing...

  • Front Desk Associate

    4 weeks ago


    Fareham, Hampshire, United Kingdom Valor Hospitality Europe Full time

    Receptionist - FarehamWe are seeking a friendly and passionate receptionist to join our team at Valor Hospitality Europe. As a receptionist, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service to all guestsManage the front desk...


  • Fareham, Hampshire, United Kingdom South Hampshire College's Group Full time

    We are seeking a highly skilled and dedicated Front Desk Administrator to join our team at South Hampshire College Group.The successful candidate will provide an excellent front-of-house service for our customers, both face-to-face and over the phone. They will be responsible for managing the reception area, undertaking administrative work to support the...


  • Fareham, Hampshire, United Kingdom South Hampshire College's Group Full time

    Role OverviewWe are seeking a highly skilled and dedicated Front Desk Administrator to join our team at South Hampshire College Group. As a key member of our Admissions Team, you will be responsible for providing an exceptional front-of-house service to our customers, both face-to-face and over the phone.Key ResponsibilitiesProvide a warm and welcoming...