Technical Service Desk Leader
1 week ago
We are seeking a highly skilled Technical Service Desk Leader to join our team in Fareham. As part of CBW Staffing Solutions Ltd, you will play a key role in ensuring exceptional customer service and managing a team of professionals.
Key Responsibilities- Support the Service Desk Leads in managing day-to-day operations, ensuring the team delivers exceptional service.
- Act as the main point of contact between the service desk and on-site service management, ensuring updates are communicated effectively to the team.
- Manage client expectations by keeping them informed of updates and maintaining a high level of customer satisfaction.
- Coach and mentor team members to improve their skills and performance.
- Ensure the effective use of CAFM systems to track, log, and manage service requests.
- Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
- Identify opportunities for process improvements to help the team operate more efficiently and effectively.
- Minimum 2 years managing a service desk in a fast-paced environment.
- Proven experience in managing and leading a large team, with a focus on coaching and development.
- At least 2 years of experience in the facilities management industry.
- Experience with CAFM systems, preferably Concept Evolution, for tracking and managing work orders.
- Financial proficiency, comfortable raising quotes and issuing purchase orders with attention to detail.
- Generous holiday package: 26 days of annual leave plus bank holidays.
- Pension contributions to help secure your financial future.
- Opportunities for career growth as the team expands.
- Access to ongoing professional training and support.
- A supportive environment: be part of a friendly, family-owned business where your contributions are valued.
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