Technical Service Desk Leader

1 week ago


Fareham, Hampshire, United Kingdom CBW Staffing Solutions Ltd Full time
Job Title: Technical Service Desk LeaderAbout the Role

We are seeking a highly skilled Technical Service Desk Leader to join our team in Fareham. As part of CBW Staffing Solutions Ltd, you will play a key role in ensuring exceptional customer service and managing a team of professionals.

Key Responsibilities
  • Support the Service Desk Leads in managing day-to-day operations, ensuring the team delivers exceptional service.
  • Act as the main point of contact between the service desk and on-site service management, ensuring updates are communicated effectively to the team.
  • Manage client expectations by keeping them informed of updates and maintaining a high level of customer satisfaction.
  • Coach and mentor team members to improve their skills and performance.
  • Ensure the effective use of CAFM systems to track, log, and manage service requests.
  • Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
  • Identify opportunities for process improvements to help the team operate more efficiently and effectively.
Requirements
  • Minimum 2 years managing a service desk in a fast-paced environment.
  • Proven experience in managing and leading a large team, with a focus on coaching and development.
  • At least 2 years of experience in the facilities management industry.
  • Experience with CAFM systems, preferably Concept Evolution, for tracking and managing work orders.
  • Financial proficiency, comfortable raising quotes and issuing purchase orders with attention to detail.
What We Offer
  • Generous holiday package: 26 days of annual leave plus bank holidays.
  • Pension contributions to help secure your financial future.
  • Opportunities for career growth as the team expands.
  • Access to ongoing professional training and support.
  • A supportive environment: be part of a friendly, family-owned business where your contributions are valued.

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