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Front Desk Associate

2 months ago

Fareham, Hampshire, United Kingdom Solent Hotel & Spa Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Solent Hotel & Spa. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:

  • Guest Check-in/Check-out: Efficiently process guest arrivals and departures, ensuring accurate and timely completion of check-in and check-out procedures.
  • Front Desk Operations: Manage front desk operations, including responding to guest inquiries, resolving issues, and providing information about hotel services and amenities.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
  • Team Collaboration: Work collaboratively with other departments to ensure a smooth and efficient guest experience.
  • Upselling and Cross-selling: Identify opportunities to upsell and cross-sell hotel services and amenities to enhance the guest experience.

Requirements:

  • Customer Service: Provide exceptional customer service, responding to guest needs and resolving issues in a professional and courteous manner.
  • Communication Skills: Develop and maintain effective communication skills, including verbal and written communication.
  • Problem-solving: Demonstrate problem-solving skills, thinking critically to resolve guest issues and concerns.
  • Teamwork: Work collaboratively with other departments to achieve team goals and objectives.
  • Adaptability: Demonstrate adaptability, flexibility, and a willingness to learn and take on new challenges.

What We Offer:

  • Competitive Salary: A competitive salary, negotiable dependent on experience.
  • Wagestream: The ability to access up to 40% of your wages as you earn them each week.
  • Annual Leave: 28 days annual leave (rising to 33 days after 5 years).
  • Health Cash Plan: A health cash plan to support your well-being.
  • Employee Assistance Programme: An employee assistance programme to support your mental health and wellbeing.
  • Enhanced Maternity and Paternity Pay: Enhanced maternity and paternity pay to support your family.
  • Apprenticeships: Apprenticeships available to support your career development.
  • Employee Discounts: Generous employee discounts to enjoy our hotel services and amenities.
  • Life Assurance: Life assurance to provide peace of mind.
  • Bespoke Training Programmes: Bespoke training programmes to support your career development.
  • Engaging and Supportive Work Environment: An engaging and supportive work environment to help you thrive.