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Service Desk Operations Manager
2 months ago
Invictus Group is seeking a highly skilled Service Desk Manager to oversee the service desk team and ensure seamless communication between the desk and on-site service management.
Key Responsibilities:- Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
- Point of Contact: Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
- Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
- Coaching & Mentoring: Provide guidance and support to team members, coaching them to improve their skills and performance.
- CAFMs Management: Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
- Financial Management: Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
- Continuous Improvement: Identify opportunities for process improvements, helping the team operate more efficiently.
This is a fantastic opportunity for a motivated and experienced Service Desk Manager to join our team at Invictus Group and make a real impact on our service delivery.
