Customer Experience Lead

2 days ago


Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full time

**Role Overview:**

We are seeking an experienced Hotel Operations Manager to lead our Housekeeping team at Warner Leisure Hotels. In this role, you will be responsible for ensuring the smooth operation of our hotel's housekeeping services and delivering exceptional customer service.

**Key Responsibilities:**

  • Lead a team of housekeeping staff to deliver exceptional customer service
  • Develop and implement new processes to improve efficiency and productivity
  • Manage the housekeeping budget to ensure efficient use of resources

**Requirements:**

  • Experience in a similar role with a proven track record of success
  • Strong leadership and communication skills
  • Able to manage budgets and make financial decisions

**What We Offer:**

  • A competitive salary of approximately £30,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment

**Benefits:**

  • 20% discount for employees, family & friends across our Bourne Leisure brands
  • Potential live-in available
  • Free use of gym and leisure facilities


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