Senior Customer Experience Manager

2 days ago


Oxford, Oxfordshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a Senior Customer Experience Manager to lead our customer experience team and drive excellence in customer service. As a key member of our leadership team, you will be responsible for setting the direction of travel for customer experience initiatives and leading a team of managers to deliver exceptional customer experiences.

Main Responsibilities:

  • Develop and implement customer experience strategies that align with the company's vision and goals.
  • Lead and manage a team of customer experience managers to deliver exceptional customer experiences.
  • Collaborate with cross-functional teams to ensure seamless execution of customer experience initiatives.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement plans to address customer complaints and issues.


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