Customer Experience Lead

1 month ago


Oxford, Oxfordshire, United Kingdom Flow Sports Personnel Ltd Full time
Job Title

Assistant Centre Manager

Location

We are looking for a highly motivated and experienced professional to join our team in London.

Job Summary

We are seeking a talented and dedicated individual to fill the role of Assistant Centre Manager. The successful candidate will be responsible for managing the day-to-day operations of our centre, ensuring that all activities are carried out efficiently and effectively.

Key Responsibilities
  • Manage the centre's operations, including staff supervision and customer service
  • Develop and implement strategies to improve customer satisfaction and centre performance
  • Monitor and report on centre performance, identifying areas for improvement
  • Collaborate with other departments to achieve business objectives
Requirements

To be successful in this role, you will need:

  • A minimum of 12 months' experience in a management role, preferably in a fast-paced customer-facing environment
  • Excellent leadership and communication skills
  • The ability to work independently and as part of a team
  • A passion for delivering exceptional customer service
What We Offer

We offer a competitive salary package, including a guaranteed annual bonus and a comprehensive benefits package.

Estimated Salary: £30,000 - £40,000 per annum, depending on experience.



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