Customer Experience Specialist

2 months ago


Oxford, Oxfordshire, United Kingdom GAP Group LTD Full time
About the Opportunity

GAP Group LTD is seeking a talented and customer-centric Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a key role in driving our business' success by building strong relationships with customers, understanding their hire needs, and ensuring we meet them.

You will be responsible for processing all hire desk administration, including customer and supplier queries, and interacting with sales and workshop teams to deliver bespoke lifting solutions to customers.

Responsibilities
  1. Process all hire desk administration, including customer and supplier queries
  2. Interact with sales and workshop teams to deliver bespoke lifting solutions to customers
  3. Resolve customer complaints and supplier issues efficiently
Requirements
  • Previous experience working within a fast-paced customer service or admin role
  • Excellent customer service skills with a focus on increasing sales
  • Effective communicator with strong organisational skills and attention to detail
Benefits
  • Competitive salary of £22,000 - £27,000 per annum
  • Employer Contributory Pension Scheme
  • Life Assurance
  • Up to 25 days annual leave plus public holidays
  • The option to buy up to 5 additional days leave


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