Customer Experience Leader
2 weeks ago
We are seeking a highly motivated and experienced Customer Experience Leader to join our team at John Lewis & Partners in Oxford.
About the Role:
- The successful candidate will be responsible for developing and implementing strategies that improve customer experience and drive business growth.
- You will work closely with the leadership team to drive operational excellence and improve efficiency.
- This is an exciting opportunity for a seasoned professional with excellent communication and interpersonal skills to make a real impact.
Responsibilities:
- To develop and implement strategies that improve customer experience and drive business growth.
- To lead and manage a team of customer-facing staff, providing coaching, guidance, and support to ensure they deliver exceptional customer service.
- To work closely with the leadership team to drive operational excellence and improve efficiency.
Requirements:
- Proven track record of delivering business results and improving customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to think strategically.
Salary: £55,000 - £75,000 per annum, depending on experience.
Benefits:
- A competitive salary and bonus scheme.
- An excellent pension scheme.
- A range of flexible benefits, including health insurance and childcare vouchers.
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