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Team Experience Leader

1 month ago

Oxford, Oxfordshire, United Kingdom Stonegate Group Full time

We are seeking an experienced Team Leader to join our team at City Arms in Oxford. This is a fantastic opportunity to work with a passionate and creative team who strive to create amazing guest experiences.

The successful candidate will have excellent leadership skills, be able to motivate and support their team members, and ensure that high standards of customer service are maintained at all times.

Located in the heart of Oxford, City Arms is a popular destination for both locals and tourists alike. Our guests can enjoy a wide range of drinks and delicious food in a warm and welcoming atmosphere.

As a Team Leader, you will play a key role in driving sales growth, improving customer satisfaction, and maintaining a safe and healthy working environment.

Job Description:

The Team Leader will be responsible for leading a team of servers, bartenders, and kitchen staff to deliver exceptional customer service and drive sales growth.

The successful candidate will have a strong focus on customer service, be able to motivate and support their team members, and maintain high standards of cleanliness and safety in the venue.

Requirements:

  • Previous experience in a similar role or relevant industry
  • Excellent leadership and communication skills
  • Able to work well under pressure and manage multiple tasks simultaneously
  • A strong focus on customer service and sales growth

Benefits:

  • A competitive salary of £28,000 - £32,000 per annum, depending on experience
  • A comprehensive benefits package, including 25% off food and drink, dental insurance, and employee assistance programme
  • Ongoing training and development opportunities to help you grow your career
  • The chance to work with a dynamic and supportive team in a fast-paced and exciting industry

About Stonegate Group:

Stonegate Group is one of the largest operators of pubs, bars, and late-night venues in the UK. Our company prides itself on creating unique and memorable experiences for our guests, and we're committed to providing exceptional customer service in every one of our venues.